Member-Centered Change Management is about understanding how changing business
processes can benefit and enhance the membership experience and how change can get staff out
of the loop of doing "dumb things" and into a place of effective support and growth.
Member-Centered design applies to both members and staff. We understand how important both
of those players are to the success of the organization and the growth in your little pocket of the
universe.
Keeping involvement high leads to clearer results and better adoption. Member-centered design
is the best way to get the most out of an expensive, time-consuming, and complicated process.
Lastly, Orchid believes in Uncompromising Sustainability. If you spend a year and many zeros
of dollars you want the investment to last. One way would be to limit the technical debt of
customization. We believe in limiting unnecessary customization that will be hard to manage or
require constant technical intervention.
If your team would benefit from a partnership like this - call us to discuss.
We can speak candidly about the process, our approach to projects like yours, and what you might expect in the marketplace.
Email:
reachout@orchidconnect.com
Phone:
(+1) 202 265 1671
Modernizing
Transformation
Innovation
Orchid's Approach to
Managed Services
Managed services are an augmented approach the support. We are a fractional resource that
serves as an extension of internal resources. We prefer to engage with organizations with internal
salesforce capacity but need additional support for more technical efforts.
A typical engagement is 40-150 hours a month. These long-term relationships benefit from a
three-pronged approach.
Most organizations that engage with us have some pent-up demand. They've
put off maintenance and need to catch up on patches and upgrades. We run tests and analyze the
existing implementation and make recommendations around modernizing.
We look at the business processes that have developed out of bad
habits and necessities. As things have broken or become unreliable, staff has developed
workarounds and manual efforts to get work done. This phase is transformation.
Once your heads are above water and you aren't just hobbling along - we move
into Innovation and start using Salesforce in more creative ways to support and extend your
organization.
