Who Uses Salesforce Experience Cloud?

A wide range of organizations across various industries use Salesforce Experience Cloud. Here are some examples of who uses Experience Cloud:

Businesses

Companies of all sizes and industries leverage Experience Cloud to create online communities for their customers, partners, and employees. These communities serve as a hub for engagement, collaboration, and self-service, allowing businesses to enhance customer support, facilitate partner collaboration, and improve employee productivity.

Customer Support

Organizations with customer support functions utilize it to provide self-service resources to their customers. It enables organizations to connect and engage with various audiences, such as customers, partners, employees, and even the general public. Experience Cloud enables customers to find answers to frequently asked questions, troubleshoot issues, access product documentation, and even submit and track support cases.

Partner Networks

Companies that work closely with partners, such as distributors, resellers, or affiliates, leverage Experience Cloud to create partner communities. These communities offer partners access to relevant sales and marketing resources, product information, training materials, deal registration, and collaborative tools, fostering more robust partnerships and enabling joint business initiatives.

Employee Collaboration

Experience Cloud is also an internal collaboration platform for employees. Organizations create communities where employees can access company news, policies, and training materials and collaborate on projects, sharing knowledge and best practices.

Professional Networks

Professional associations, industry groups, and trade organizations utilize it to create online communities for their members. These communities provide a space for networking, knowledge sharing, professional development, and collaboration among professionals in the same field.

Education and Training

Educational institutions and training organizations utilize the platform to create learning communities for students, teachers, and administrators. These communities facilitate online learning, course discussions, access to learning resources, and administrative functions like enrollment and grade tracking.

It is important to note that the specific use cases and functionalities of Experience Cloud can vary depending on the organization's needs and goals.

Orchid Connect is a woman-owned Salesforce implementation firm with 30 years of experience serving associations, non-profits and small/medium businesses. We specialize in strategic and implementation services, go-to-market and ongoing support. To learn more, reach us at reachout@orchidconnect.com