Orchid Connect

Community Portals: How Salesforce Experience Cloud Delivers 

Salesforce Experience Cloud enables organizations to create branded and personalized online spaces for external users – from customers, to partners, to employees. These online spaces are known as community portals. Here’s an overview of Salesforce Experience Cloud and its community portals!

Branded and Personalized Portals

Firstly, Experience Cloud allows organizations to create visually appealing and branded community portals. These portals can be tailored to match the organization’s branding and provide a personalized experience for users.

Targeted Content and Experiences

Community portals enable the delivery of targeted content and experiences based on user profiles and preferences. This ensures that users see relevant information, making their experience more engaging and valuable.

Collaboration and Engagement

community portals

Additionally, Experience Cloud fosters collaboration and engagement among community members. Users can also participate in discussions, share ideas, and collaborate on projects – creating a sense of community and enhancing communication.

Integration with Salesforce Data

One of the strengths of Experience Cloud is its seamless integration with Salesforce data. This integration allows organizations to provide community members with access to relevant CRM data, such as account information, support cases, and more.

Secure Access Control

In addition, Experience Cloud offers robust access control features, ensuring that community members have secure and controlled access to information. Organizations can define permissions and access levels based on user roles and profiles.

Mobile Accessibility

Community portals created with Experience Cloud are designed to be mobile-responsive, providing users with a consistent and optimized experience across devices. This is essential for users who prefer to access the community from their smartphones or tablets.

The community portals offered by Salesforce Experience Cloud offer a powerful solution for organizations looking to create engaging, branded, and personalized online spaces for their external users. Your association will thrive by fostering collaboration, self-service, and a sense of community!

Orchid Connect is a woman-owned Salesforce implementation firm with 30 years of experience serving associations, non-profits and small/medium businesses. We specialize in strategic and implementation services, go-to-market and ongoing support. To learn more, reach us at reachout@orchidconnect.com