A wide range of organizations across various industries uses Salesforce Experience Cloud. Here are some examples of who uses Experience Cloud:
- Businesses: Companies of all sizes and industries leverage Experience Cloud to create online communities for their customers, partners, and employees. These communities serve as a hub for engagement, collaboration, and self-service, allowing businesses to enhance customer support, facilitate partner collaboration, and improve employee productivity.
- Customer Support: Organizations with customer support functions utilize Experience Cloud to provide self-service resources to their customers. This enables customers to find answers to frequently asked questions, troubleshoot issues, access product documentation, and even submit and track support cases.
- Partner Networks: Companies that work closely with partners, such as distributors, resellers, or affiliates, leverage Experience Cloud to create partner communities. These communities offer partners access to relevant sales and marketing resources, product information, training materials, deal registration, and collaborative tools, fostering more robust partnerships and enabling joint business initiatives.
- Employee Collaboration: Experience Cloud is also an internal collaboration platform for employees. Organizations create communities where employees can access company news, policies, and training materials and collaborate on projects, sharing knowledge and best practices.
- Professional Networks: Professional associations, industry groups, and trade organizations utilize Experience Cloud to create online communities for their members. These communities provide a space for networking, knowledge sharing, professional development, and collaboration among professionals in the same field.
- Education and Training: Educational institutions and training organizations utilize Experience Cloud to create learning communities for students, teachers, and administrators. These communities facilitate online learning, course discussions, access to learning resources, and administrative functions like enrollment and grade tracking.
It’s important to note that the specific use cases and functionalities of Experience Cloud can vary depending on the organization’s needs and goals.