Orchid Connect

8 Common Questions About Nonprofit Success Pack

Here are some common questions about the Nonprofit Success Pack (NPSP):

What is Nonprofit Success Pack?

The Nonprofit Success Pack (NPSP) is a set of preconfigured CRM tools developed by Salesforce.org specifically for nonprofit organizations. It provides nonprofits a foundation for managing constituent relationships, fundraising, program, and volunteer management.

How much does it cost?

NPSP is a free and open-source solution offered by Salesforce.org to eligible nonprofit organizations. However, it’s important to note that costs may be associated with implementation, customization, additional Salesforce products, or consulting services depending on the organization’s specific needs and requirements.


Can NPSP be customized to fit our organization’s unique needs?

Yes, NPSP is highly customizable. Nonprofits can tailor it to meet their specific requirements, workflows, and terminology. NPSP provides a flexible data model, custom fields and objects, and configuration options to adapt the system to the organization’s unique processes.


Is NPSP compatible with other Salesforce products?

Yes, NPSP is built on the Salesforce platform, which means it can be integrated with other Salesforce products and solutions. Nonprofits can leverage additional Salesforce products such as Salesforce Marketing Cloud, Service Cloud, and Community Cloud to enhance their capabilities further and address specific needs.


How does NPSP help with donor management and fundraising?

NPSP offers features for managing donor relationships and fundraising efforts. It allows nonprofits to track and analyze donor data, manage fundraising campaigns, and track donations. NPSP also includes tools for donor segmentation, recurring contributions, pledge management, and donation tracking.


Can NPSP track grants and programs?

Yes, NPSP provides functionality for tracking and managing grants and programs. Nonprofits can use NPSP to monitor program outcomes, manage grant applications and reporting, and maintain a centralized repository of grant-related information.


Does NPSP support volunteer management?

Yes, NPSP includes features for volunteer management. Nonprofits can use NPSP to recruit and schedule volunteers, track volunteer hours, and manage volunteer programs effectively.


Is training and support available for NPSP users?

Yes, Salesforce.org provides resources and support for NPSP users. This includes, for example, online documentation, user guides, training materials, and Salesforce Trailhead learning platform access. Additionally, nonprofits may have access to support forums, community groups, and events tailored to NPSP users.

It’s important to note that the features and capabilities of NPSP may evolve over time. For the most up-to-date information about NPSP, we recommend visiting the official Salesforce.org website or contact Salesforce.org directly.

Orchid Connect is a woman-owned Salesforce implementation firm with 30 years of experience serving associations, non-profits and small/medium businesses. We specialize in strategic and implementation services, go-to-market support, and ongoing support. To learn more, reach us at reachout@orchidconnect.com.