Orchid Connect

Managed-Services

We designed our comprehensive suite of services to seamlessly integrate with your business needs and maximize the potential of Salesforce products. Our expertise extends across the entire spectrum of Salesforce services, ensuring that you can harness the power of...

Financial Services

Salesforce offers a range of services and solutions tailored to meet the unique needs of the financial industry. These services empower financial institutions to streamline operations, enhance customer relationships, and drive digital transformation. Here are essential Salesforce services for...

What is Sales Cloud?

Sales Cloud is a customer relationship management (CRM) platform designed to help organizations streamline their sales processes, manage customer relationships, and drive sales growth. It offers tools and features enabling sales teams to effectively manage leads, opportunities, accounts, and...

What is Salesforce Experience Cloud?

Salesforce Experience Cloud, formerly known as Community Cloud, is a platform provided by Salesforce that enables organizations to build customized online communities, portals, and websites for their customers, partners, employees, and stakeholders. The platform enhances collaboration, engagement, and self-service...

Who Uses Salesforce Experience Cloud?

A wide range of organizations across various industries use Salesforce Experience Cloud. Here are some examples of who uses Experience Cloud: Businesses Companies of all sizes and industries leverage Experience Cloud to create online communities for their customers, partners,...

Improving Response Times to Members

Salesforce offers various features and tools designed to enhance response times to member inquiries and support requests. Here are three ways Salesforce can help improve response times: Omni-Channel Routing and Presence Management Omni-Channel Routing: Omni-Channel Routing ensures that member...

5 Ways to Manage Support Tickets

Here are five ways to manage support tickets and inquiries through Salesforce: Case Management Salesforce’s Case Management system is designed to handle support tickets efficiently. Each inquiry or issue is logged as a “case,” which can be tracked from...

Revolutionizing Municipal Responsiveness

Revolutionizing Municipal Responsiveness: A Guide to Modernizing Services with Salesforce Modernizing municipal services with Salesforce involves a strategic approach to leverage the platform’s capabilities for enhanced responsiveness. Here are key steps and considerations: Assessment of Current Processes Firstly, begin...

Six Key Ways SMBs Use Salesforce To Grow

Small and medium-sized businesses (SMBs) leverage Salesforce in various ways to fuel their growth and enhance operational efficiency. Here are six key strategies SMBs use with Salesforce: Customer Relationship Management (CRM) Salesforce is renowned for its CRM capabilities. Small...