Orchid Connect

Public Service Cloud

Salesforce offers solutions and capabilities designed to address the needs of public service organizations. Some of the key features and capabilities that Salesforce provides for public service organizations include: Government Cloud Salesforce Government Cloud is a dedicated instance of...

Field Service Cloud Readiness Survey

1. What’s your main goal with Field Service Cloud implementation? 2. Do you have a dedicated Field Service Cloud admin or team? 3. Have you identified the key stakeholders and decision-makers for your Field Service Cloud project? 4. Have...

What is Service Cloud?

Service Cloud is a customer service and support platform designed to help organizations effectively manage customer inquiries, support requests, and service operations. Our platform enables businesses to deliver personalized and efficient customer service experiences across multiple channels, such as...

What is Salesforce Field Service Cloud?

Field Service Cloud is a comprehensive service management platform offered by Salesforce. It is designed to optimize and streamline field service operations for organizations that provide on-site services, such as installation, maintenance, repair, or inspection. Field Service Cloud leverages...

Who Uses Salesforce Field Service Cloud?

Field Service Cloud is designed for organizations that provide field service operations as part of their business. It caters to industries and sectors with critical on-site service delivery, maintenance, repairs, or installations. Here are some examples of industries and...

Financial Services Cloud

Recruiting for Financial Services Cloud involves the process of sourcing, identifying, and hiring qualified professionals to work with Salesforce’s Financial Services Cloud (FSC). Financial Services Cloud is a specialized customer relationship management (CRM) platform tailored for the financial services...

Beyond Sales and Customer Service

Salesforce is a versatile platform that extends well beyond its core sales and customer service offerings. Here are several ways to leverage Salesforce for broader business functions: Marketing Automation Utilize Salesforce Marketing Cloud to automate marketing campaigns, personalize customer...

What is Salesforce Marketing Cloud?

Salesforce Marketing Cloud is a cloud-based platform that provides tools and services for managing and automating marketing activities and campaigns. It is a part of the larger Salesforce Customer Success Platform and offers a range of features to help...