Salesforce offers various features and tools designed to enhance response times to member inquiries and support requests. Here are three ways Salesforce can help improve response times: Omni-Channel Routing and Presence Management Omni-Channel Routing: Omni-Channel Routing ensures that member...
Here are five ways to manage support tickets and inquiries through Salesforce: Case Management Salesforce’s Case Management system is designed to handle support tickets efficiently. Each inquiry or issue is logged as a “case,” which can be tracked from...
Revolutionizing Municipal Responsiveness: A Guide to Modernizing Services with Salesforce Modernizing municipal services with Salesforce involves a strategic approach to leverage the platform’s capabilities for enhanced responsiveness. Here are key steps and considerations: Assessment of Current Processes Firstly, begin...
Small and medium-sized businesses (SMBs) leverage Salesforce in various ways to fuel their growth and enhance operational efficiency. Here are six key strategies SMBs use with Salesforce: Customer Relationship Management (CRM) Salesforce is renowned for its CRM capabilities. Small...
Citizen-Centric City Management: Expanding Service Capacity through Salesforce Implementing Salesforce in city operations can bring about expanded capacity and efficiency in serving citizens. Here are key strategies for leveraging Salesforce to enhance city services: Citizen Engagement Platforms Utilize Salesforce...
Small and medium-sized businesses (SMBs) can find substantial value in investing in Salesforce, tailored to their specific needs and growth objectives. Here are nine compelling reasons for SMBs to consider investing in Salesforce: Scalable Solutions Salesforce provides scalable solutions...
Selecting a Salesforce Solution Architect is critical for any organization looking to implement or optimize Salesforce solutions. A Solution Architect plays a pivotal role in designing scalable, efficient, and sustainable Salesforce solutions. Here are vital considerations when looking for...
What to Look For: OmniStudio October 30, 2023 Tanya Renne Selecting an OmniStudio consultant involves assessing a candidate’s skills, experience, and expertise in implementing and customizing Salesforce’s OmniStudio. OmniStudio is a suite of tools within the Salesforce platform that...
Recruiting for government contractors involves the process of finding and hiring individuals to work on projects or contracts with government agencies. Government contractors provide a wide range of services, from IT and defense to construction and consulting. The recruitment...
Resources – FAQs, Readiness, Implementation and Data Orchid’s core values include empowering our clients to be self-sufficient. The following are useful tools to help you get going, FAQs What are your questions? What are questions others ask? Are you...