Orchid Connect

What is Salesforce Marketing Cloud?

Salesforce Marketing Cloud is a cloud-based platform that provides tools and services for managing and automating marketing activities and campaigns. It is a part of the larger Salesforce Customer Success Platform and offers a range of features to help...

8 Common Questions About Experience Cloud

Here are eight common questions about Experience Cloud: What is the difference between Salesforce Experience Cloud and Salesforce Community Cloud? Salesforce Experience Cloud is the rebranded version of Salesforce Community Cloud. The name change reflects a broader vision of...

What is Service Cloud?

Service Cloud is a customer service and support platform designed to help organizations effectively manage customer inquiries, support requests, and service operations. Our platform enables businesses to deliver personalized and efficient customer service experiences across multiple channels, such as...

Who Uses Salesforce Experience Cloud?

A wide range of organizations across various industries use Salesforce Experience Cloud. Here are some examples of who uses Experience Cloud: Businesses Companies of all sizes and industries leverage Experience Cloud to create online communities for their customers, partners,...

Beyond Sales and Customer Service

Salesforce is a versatile platform that extends well beyond its core sales and customer service offerings. Here are several ways to leverage Salesforce for broader business functions: Marketing Automation Utilize Salesforce Marketing Cloud to automate marketing campaigns, personalize customer...

Salesforce Readiness Survey

1. What’s your main goal with Salesforce implementation? 2. Do you have a dedicated Salesforce admin or team in place? 3. Have you identified the key stakeholders and decision-makers for this project? 4. Have you mapped out your current...

Youth and Family Organizations

Youth and family organizations can leverage Salesforce to enhance operations, engage stakeholders, and streamline activities. Does your organization rely on any of these fundamental services? Do you leverage Salesforce?  Constituent Management Youth and family organizations can centralize information about...

Charitable Organizations

Charitable organizations can leverage Salesforce as a powerful tool to streamline operations, enhance donor engagement, and maximize their impact. Additionally, Salesforce provides a comprehensive CRM platform that enables charitable organizations to: Centralize Donor Management Store and manage donor information...

Salesforce and Small Businesses

Is your small business leveraging Salesforce for strategic transformation? Have you implemented the platform to enhance various aspects of your operations, from customer relationship management to internal processes. How many of the following areas utilize Salesforce? And if they...