Service Cloud is a customer service and support platform designed to help organizations effectively manage customer inquiries, support requests, and service operations. Our platform enables businesses to deliver personalized and efficient customer service experiences across multiple channels, such as...
Field Service Cloud is designed for organizations that provide field service operations as part of their business. It caters to industries and sectors with critical on-site service delivery, maintenance, repairs, or installations. Here are some examples of industries and...
A wide range of organizations across various industries use Salesforce Experience Cloud. Here are some examples of who uses Experience Cloud: Businesses Companies of all sizes and industries leverage Experience Cloud to create online communities for their customers, partners,...
Resources – FAQs, Readiness, Implementation and Data Orchid’s core values include empowering our clients to be self-sufficient. The following are useful tools to help you get going, FAQs What are your questions? What are questions others ask? Are you...
1. What’s your main goal with Salesforce implementation? 2. Do you have a dedicated Salesforce admin or team in place? 3. Have you identified the key stakeholders and decision-makers for this project? 4. Have you mapped out your current...
1. What’s your primary goal with Pardot implementation? 2. Do you have a dedicated Pardot admin or team in place? 3. Have you identified the key stakeholders and decision-makers for your Pardot project? 4. Have you mapped out your...
1. What’s your main goal with Fonteva adoption? 2. Do you have a dedicated Fonteva admin or a Salesforce team in place? 3. Have you identified the key stakeholders and decision-makers for your Fonteva adoption project? 4. Have you...
Citizen-Centric City Management: Expanding Service Capacity through Salesforce Implementing Salesforce in city operations can bring about expanded capacity and efficiency in serving citizens. Here are key strategies for leveraging Salesforce to enhance city services: Citizen Engagement Platforms Utilize Salesforce...
Small and medium-sized businesses (SMBs) can find substantial value in investing in Salesforce, tailored to their specific needs and growth objectives. Here are nine compelling reasons for SMBs to consider investing in Salesforce: Scalable Solutions Salesforce provides scalable solutions...
Citizen Service Portals Elevate municipal customer service by creating a centralized citizen service portal powered by Salesforce Community Cloud. This portal can act as a one-stop-shop for citizens to access information, submit service requests, and track the status of...