Using Salesforce to maintain a knowledge base for member self-service involves several key steps — from creating and organizing content to ensuring it is easily accessible and kept up to date. Here’s a comprehensive guide: Set Up Salesforce Knowledge...
The future of call centers is being revolutionized by AI. Here are four key areas where AI is making a significant impact on customer service and how Salesforce can help: Automated Customer Interactions Impact: AI-powered chatbots and virtual assistants...
Elevating Fundraising: 7 Impactful Ways to Unleash the Power of Nonprofit Cloud 1. Donor Journey Orchestration: Nonprofit Cloud Feature: Salesforce enables nonprofits to orchestrate personalized donor journeys. Impact: Tailor engagement from first touch to ongoing support, ensuring donors feel...
Salesforce Experience Cloud enables organizations to create branded and personalized online spaces for external users – from customers, to partners, to employees. These online spaces are known as community portals. Here’s an overview of Salesforce Experience Cloud and its...
Citizen Service Portals Elevate municipal customer service by creating a centralized citizen service portal powered by Salesforce Community Cloud. This portal can act as a one-stop-shop for citizens to access information, submit service requests, and track the status of...
Salesforce is a versatile platform that extends well beyond its core sales and customer service offerings. Here are several ways to leverage Salesforce for broader business functions: Marketing Automation Utilize Salesforce Marketing Cloud to automate marketing campaigns, personalize customer...
Salesforce Marketing Cloud is a cloud-based platform that provides tools and services for managing and automating marketing activities and campaigns. It is a part of the larger Salesforce Customer Success Platform and offers a range of features to help...
Here are eight common questions about Experience Cloud: What is the difference between Salesforce Experience Cloud and Salesforce Community Cloud? Salesforce Experience Cloud is the rebranded version of Salesforce Community Cloud. The name change reflects a broader vision of...
Fractional administration services provide your organization with the flexibility to access skilled Salesforce administrators on a part-time or project-specific basis. This approach allows organizations to optimize their operational efficiency by outsourcing salesforce tasks without the need for a full-time...
Overall, these FAQs provide a starting point for understanding technical managed services, but businesses should consult with potential service providers to address specific concerns and tailor solutions to their unique needs. Related Content Salesforce implementation services: FAQs(Opens in a...